Terms of Service

1. About these terms

Replace My Lighting ("RML") is a service of Soluvoll, LLC, a Florida limited liability company ("Soluvoll," "we," "us"). These terms are an agreement between Soluvoll and the business that uses RML ("you").

By creating an account, using the free lighting map, or using RML in any other way, you agree to these terms. If you use RML for a company, you confirm you have the authority to accept these terms for it.

RML is for businesses. It is not offered to consumers for personal or household use.

If you and Soluvoll have signed a separate written agreement, order form or signed estimate for RML, that document wins wherever it conflicts with these terms.

2. What RML is, and what it is not

RML helps you keep a record of the light fixtures in your buildings, track their warranties, and file and follow warranty claims.

RML tracks warranties. It does not grant them.

• Every warranty in RML is the manufacturer's warranty, or whatever warranty the seller gave you. Soluvoll does not provide, extend or guarantee any of them through RML.
• The manufacturer, distributor or supplier decides whether a claim is approved, what it covers, and what it pays. We do not control that decision and we do not promise any result.
• Warranty dates and terms in RML come from the documents, photos and information you or others provide, and from manufacturer information. They can be wrong or out of date. You are responsible for checking the manufacturer's actual terms and deadlines before you rely on them.
• RML sends reminders about warranty end dates and open claims to help you. A missed, late or wrong reminder does not extend any warranty or deadline, and we are not responsible if a warranty runs out or a claim is denied.

RML uses AI, and AI can be wrong. RML uses AI to read photos, drawings, schedules, invoices and other documents and to identify fixtures and suggest replacements. Check what RML reads and suggests before you rely on it to order, install or make a claim. Fixture identifications and replacement suggestions are information to help you, not engineering, electrical or code advice. Have a qualified person confirm a replacement is right for your site.

SOLUVOLL DOES NOT WARRANT ANY FIXTURE, PRODUCT, WARRANTY TERM, CLAIM RESULT OR AI OUTPUT SHOWN IN RML. YOU USE AI RESULTS AT YOUR OWN RISK AND MUST CHECK THEM BEFORE YOU RELY ON THEM. SECTIONS 13 AND 14 LIMIT WHAT SOLUVOLL OWES YOU.

3. Accounts and who controls them

Your account. Keep your sign-in details private. You are responsible for what happens under your account. Tell us right away at support@replacemylighting.com if you think someone has used your account without permission.

Account holder. Each building in RML belongs to an account holder. The account holder is either Soluvoll (for customers we manage directly) or a contractor that uses RML for its own customers.

If you are a contractor. You may use RML to manage your customers' buildings. For those buildings:

• You are in charge of your customers' data in RML. You decide who sees it and what is done with it, and we follow your choices.
• You confirm you have your customers' permission to put their building information and files into RML and to file warranty claims for them.
• You are responsible for your own agreements with your customers, including what you charge them and what you promise them.
• Soluvoll staff cannot see your customers' data in RML unless your administrator opens access for one customer (for 1 to 30 days, and you can close it sooner) or invites us to your account. While access is open, RML keeps a record of each time we use it, and you can see that record (when, who, and what part of the account).

If you are a contractor's customer. Your contractor manages your buildings in RML and decides who can see them. Questions about your records go to your contractor first.

Users you invite. You are responsible for the people you invite to your account and what they do there. You can remove a user at any time.

4. Plans, setup, and payment

Plans. RML is sold on yearly plans priced by the number of buildings, as shown on our pricing page or in your quote. Each plan includes unlimited users, fixtures, documents and photos. Your customers can use RML free when you manage their buildings on your plan.

Setup. If you ask us to load a building for you (reading your drawings, schedules and invoices), there is a one-time setup fee per building, shown on the pricing page or your quote.

Billing. We bill by invoice, once a year, in advance. Your account opens when you confirm the order (a purchase order, a signed estimate, or an email telling us to go ahead), not when the payment arrives. Invoices are due within 30 days of the invoice date.

Late payment. If an invoice is more than 30 days past due, we may pause your account after giving you notice by email. We do not charge interest on late payments. Your data is kept safe while the account is paused.

Renewal. Plans renew automatically for another year at the end of each year unless you or we give notice at least 30 days before the renewal date. We will remind you before renewal. If the price will change at renewal, we will tell you at least 60 days ahead.

Adding buildings. If you go over your plan's building limit, we will move you to the right plan for the rest of your year and invoice the difference, prorated.

Refunds. Yearly fees and setup fees are not refundable once the year has started, except as required by law or where we end your plan without cause (see section 10).

Taxes. Prices do not include sales, use, or similar taxes. Where tax applies, we add it to the invoice and you pay it, unless you give us a valid exemption certificate. You are responsible for taxes on your own income.

Founding Partners. Founding Partners get the number of free months on the buildings they enroll that we state in their acceptance, in return for monthly feedback and sharing real files. After the free period, the plan continues as a paid plan at the regular price unless you cancel before the free period ends. We will remind you at least 30 days before the free period ends. If you cancel before then, you owe nothing.

5. The free lighting map

The free lighting map is offered free, as is, with no account needed. We may change, limit or stop it at any time. Each map is reached by its own private link, and anyone with the link can see the map. Save your map to a free account to keep it. Unsaved maps are removed after 6 months with no changes. This is also stated in our Privacy Policy. You can ask us to delete a map at any time.

6. Your content

You own your content. Your building records, photos, drawings, documents and other files ("your content") remain yours.

What you let us do with it. You give Soluvoll permission to store, copy, read (including with AI), convert, display and send your content as needed to run RML for you. This includes:

• sending your files to the service providers listed in our Privacy Policy so they can do their part,
• showing your content to the people you invite or share it with,
• sending warranty claims and their attachments to manufacturers, distributors and suppliers when you or your account holder files a claim.

You also let us use fixture and product facts from your content, with your company name, building names, addresses, people and prices removed, to improve RML's catalog and fixture matching for all customers. We will not share your content itself with other customers, and we do not use your content to train AI models.

What you promise about your content. You confirm that you have the right to upload your content and to let us use it as described here, and that it does not break any law or anyone else's rights. Some documents, such as lighting layouts, quotes and drawings from other companies, may be confidential to someone else. Do not upload them unless you are allowed to.

Exporting your content. You can ask us for a copy of your building records at any time.

7. Warranty claims sent on your behalf

When you file a claim in RML, or your account holder files one for you, you authorize RML to:

• send the claim by email to the manufacturer, distributor or supplier that handles it, from an RML address in your account's name, for example "Acme Lighting (via Replace My Lighting)",
• receive their replies, attach them to the claim, and send follow-up reminders until the claim is answered.

You confirm the information in each claim is true and complete to the best of your knowledge. We do not become a party to your warranty. We do not guarantee that a manufacturer will answer, approve or pay a claim, or how fast.

Held claims. A claim may be held, and not sent, until your account holder reviews it. This happens, for example, when the purchase record, warranty date, ship-to address, required documents or supplier contact is missing, or when the account holder has asked to review claims first. Your account holder decides when a held claim is sent.

8. Share links

RML lets you create links that show a building or map to people without an account. Anyone who has a link can see what it shows. You are responsible for who you send a link to. Building share links expire after no more than 90 days, and you can turn any building share link off at any time. For free lighting maps, see section 5.

9. Fair use

Do not:

• try to reach data that is not yours, or test RML for security weaknesses, without our written permission,
• copy, scrape or resell RML or its product catalog, or use it to build a competing product,
• overload RML, get around its limits, or use bots to create accounts, maps or emails,
• use RML to send spam, phishing or misleading messages, including through building names, claims or share links,
• upload anything harmful, such as viruses, or content you have no right to share,
• use RML in a way that breaks any law.

We may limit or pause access that breaks these rules or puts RML or other customers at risk. Where we can, we will tell you first.

10. Ending your plan

You can stop using RML at any time. To stop a paid plan, give notice at least 30 days before the renewal date (see section 4).

We can end your plan:

• if you seriously break these terms and do not fix it within 30 days of our notice, or right away if the breach puts RML or others at risk,
• if your invoice is more than 60 days overdue after notice,
• for any other reason with at least 90 days' notice, in which case we refund the unused part of any fee you paid in advance.

After it ends you have 60 days to ask for a copy of your records. We delete or anonymize them within 90 days after the plan ends, as described in our Privacy Policy.

11. Products and work quoted by Soluvoll

RML does not sell products online. If you ask for a replacement through RML, a Soluvoll lighting specialist may follow up with a quote. Any products, materials or installation work you buy from Soluvoll are covered by that quote and its own terms (including payment, delivery, returns and any warranty), not by these terms.

12. Changes to RML

RML will keep improving. We may add, change or remove features. If we remove a major feature you pay for, we will tell you ahead of time, and if it makes the service clearly worse for you, you can end your plan and get a refund of the unused part of your fee.

13. Our promises and their limits

What we promise. We will provide RML with reasonable skill and care, and keep your content reasonably secure as described in our Privacy Policy.

If RML does not meet that promise, tell us. Our job is to fix the problem within a reasonable time. If we cannot, you may end your plan and get a refund of the unused part of any fee you paid in advance.

What we do not promise. EXCEPT FOR THE PROMISE ABOVE, RML (INCLUDING THE FREE LIGHTING MAP AND ALL AI RESULTS) IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, SOLUVOLL MAKES NO OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, AND ANY WARRANTY THAT RML WILL BE ERROR-FREE, UNINTERRUPTED OR SECURE, OR THAT ITS FIXTURE IDENTIFICATIONS, REPLACEMENT SUGGESTIONS, WARRANTY DATES, REMINDERS OR CLAIM RESULTS WILL BE CORRECT OR COMPLETE.

Section 2 applies in full: warranties tracked in RML are the manufacturer's, not ours. The free lighting map and any free or trial use come with no promise at all, including the promise above.

14. Limit on what we owe

TO THE FULLEST EXTENT THE LAW ALLOWS:

• NEITHER PARTY IS RESPONSIBLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, or for lost profits, lost revenue, lost or damaged data, a denied or expired warranty, the cost of replacement fixtures, labor or installation, or downtime, even if told such losses were possible.
• EACH PARTY'S TOTAL RESPONSIBILITY FOR ALL CLAIMS ABOUT RML AND THESE TERMS, TOGETHER, IS LIMITED TO THE FEES YOU PAID US FOR RML IN THE 12 MONTHS BEFORE THE EVENT THAT LED TO THE CLAIM, OR $100 IF YOU USE RML FOR FREE.

These limits apply whatever the legal theory (contract, negligence or anything else), and even if a remedy in these terms fails. They apply to security incidents and data loss too. They do not reduce your duty to pay fees you owe us, and they do not apply to a party's fraud or willful misconduct, or to anything else the law does not allow to be limited.

15. Responsibility for claims by others

What you cover. You will defend Soluvoll, its owners and its staff against any claim brought by someone else, and pay the resulting damages, settlements and reasonable costs (including legal fees), to the extent the claim comes from:

• your content, including a claim that you had no right to upload it,
• your use of RML in breach of these terms or the law,
• information you put in a warranty claim, or
• if you are a contractor, anything between you and your customer.

What we cover. If someone else claims that the RML software itself, used as these terms allow, infringes their U.S. patent, copyright or trademark, or misuses their trade secret, we will defend you and pay the resulting damages, settlements and reasonable costs. This does not cover claims caused by your content, by combining RML with things we did not provide, or by use that breaks these terms. If such a claim happens, we may change RML so it no longer infringes, get the right for you to keep using it, or end your plan and refund the unused part of any fee you paid in advance.

How it works. The party asking for cover must tell the other promptly in writing, let the other control the defense and any settlement, and help reasonably at the other's cost. No settlement may admit fault for, or impose a duty on, the protected party without its written OK. Section 14 applies to these promises.

16. Other services

RML works with other companies' services, such as email, maps, scheduling and AI. Their own terms apply to their part. We are not responsible for services we do not control.

17. Disputes

These terms are governed by Florida law, without regard to rules that would apply another state's law. Any dispute will be handled in the state or federal courts located in St. Lucie County, Florida, and both parties agree to those courts.

Before going to court, each party agrees to try to settle the dispute by talking for at least 30 days after written notice. Either party may still go to court at any time to stop the misuse of its data, content or intellectual property, or to collect unpaid fees.

Any claim must be brought within one year after the party learns of it, except claims for unpaid fees.

Individual claims only. Each party may bring claims against the other only for itself, and not as a plaintiff or class member in any class, collective or representative action. If this paragraph cannot be enforced for a particular claim, that claim stays in the courts named above and the rest of these terms still apply.

JURY TRIAL WAIVER. TO THE FULLEST EXTENT THE LAW ALLOWS, YOU AND SOLUVOLL EACH KNOWINGLY AND VOLUNTARILY GIVE UP ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE ABOUT RML OR THESE TERMS.

18. General

• Changes to these terms. We may update these terms. The "Last updated" date shows when. For paid customers, material changes take effect at your next renewal, or 30 days after we tell you by email, whichever is later, unless the law requires an earlier change.
• Notices. We send notices to the email on your account. Send notices to us at support@replacemylighting.com and Soluvoll, LLC, 757 NE Emerson St, Port St. Lucie, FL 34983.
• Whole agreement. These terms, the Privacy Policy, and any signed order or estimate are the whole agreement about RML.
• Transfer. You may not transfer your account without our written OK. We may transfer these terms to a company that takes over RML.
• If part of these terms is invalid, the rest still applies.
• Delays. Neither party is responsible for delays caused by events outside its reasonable control, such as outages at our hosting providers, natural disasters or internet failures.

19. Contact

Questions about these terms: support@replacemylighting.com, Soluvoll, LLC, 757 NE Emerson St, Port St. Lucie, FL 34983.